Support Requests

At WP BackItUp we strive to provide the absolute best support possible to all our customers but support is only available to customers with active licenses only. If you don’t have an active license, then please check out our awesome features and no-risk offer.

Support requests may be submitted by using the form below. Please provide as much detail as possible and we’ll be in touch soon. Please note that our offices are located in sunny Jacksonville, Florida so take into account time differences and allow adequate time for a response to your inquiry.

Official support hours are Monday through Friday, 6AM to 6PM EDT (UTC/GMT-5).
* Please note: There are no official support hours on Saturday or Sunday.
Information about support response times may be found on our support page.
  • Your Contact Information

  • Full Name
  • Your email address
  • Please enter your license type
  • Your Environment

  • You can find the version you are running on the Backup page of WP BackItUp.
  • What host are you using for this site?
  • Your Support Issues and Questions

  • Enter the URL (web address) of the website you are attempting to backup or restore if it’s publicly accessible.
  • Please be as specific as possible. Tell us what steps we need to take to recreate the issue, what you expected to happen and what actually did or did not happen.